JNR Home Improvements in the AV Business People Special Section

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JNR Home Improvement

A customer-driven, systems-based approach

Jeromie Roberts founded JNR Home Improvements in 2012 with the intention of creating a construction firm that promotes quality, expertise and customer service. Today, it is evident that JNR Home Improvements has not only succeeded in creating beautiful work for clients, but also in being a great place for employees to work. The time-tested systems and high standards of JNR Home Improvements allows each employee to shine brightly in their work and to give their clients confidence.

The customer-driven, systems-based approach is what really sets JNR Home Improvements apart from their competition. “It allows us to give accurate prices and time estimates and know exactly where we are in the project, because we follow same steps with each project,” Receptionist Jill Gonzales says.

“It is important to have my customer satisfied in all stages of their project. Starting with a confident sales call, knowing the quality of our product and being confident in the quality of our service,” says Senior Design Specialist, John Nicholson. The confidence that JNR Home Improvements has in their product is palpable, and the customers notice.

Voted as the number one landscaping company of 2018 by readers of the AV Press as well as making the Entrepreneur 360 list of “Best Entrepreneurial Companies in America”, JNR Home Improvements is seeing a lot of recognition. They credit this success to the care and passion of their team. “If your yard looks nice, you feel pride. It’s a domino effect. If you feel happy, you can uplift others,” Holly Rex, Office Manager, says affirming the importance of what the JNR team brings to their clients.  

With a strong infrastructure in place to keep customers informed about their projects, quality communication channels are an integral part of the JNR Home Improvements model. “Communication is big. No matter what, you have to make sure you let people know what’s going on,” Chris Jordan, the Project Expeditor said. Open communication allows customers to receive updates and stay informed at all levels.

“The team we've built at JNR Home Improvements understands the importance of the customer experience. Every interaction with a client is intended to enhance that experience,” Jeromie Roberts concludes. The JNR team cares deeply about their clients and giving them the quality that they deserve. For many contractors, this level of care is unheard of, but for JNR Home Improvements, it’s a way of life, and it is their key to success.  

JNR Home Improvements is partnered with top manufacturers in the industry. As the exclusive dealers of EasyTurf in the Antelope Valley and Santa Clarita as well as an Elite Pro dealer of Four Seasons Building Products, and several window manufacturers, JNR brings high-end, trusted products to their clients.

Creating outdoor living spaces that include xeriscape, artificial turf, aluminum patio covers, concrete and more, JNR Home Improvements offers top quality in high desert landscape construction. With the introduction of pre-designed front yard options with the Curb Appeal Program, the JNR team is making outdoor home improvement easier than ever before.

JNR Home Improvements is located at 39450 3rd St. East, Suite 127, in Palmdale. The hours of operation are 8:00 a.m. to 4:30 p.m. Monday to Thursday, 8:00 a.m. to 6:30 p.m. Friday and 12:00 p.m. to 6:30 p.m. Saturday. For more information, call (661) 544-8567 or visit www.JNRHomeImprovements.com. ​Text from the article:

JNR Home Improvement

A customer-driven, systems-based approach

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